Before You Visit
Determine Your Eligibility
Before receiving services with St. Cloud VA Medical Center, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the St. Cloud VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment by calling (320) 255-6339.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
Co-payments
The US Department of Veterans Affairs has established guidelines for veterans and their copayments. Co-payments may be charged for the following services —
Any co-payments due should be paid upon checking out of the medical center. Co-payments may be made at the Agent Cashier window, on the main floor of the medical center in Building 5, near the main Pharmacy .
Veterans who do not make their co-payments upon checking out will receive a bill at their address of record within 30 days after their stay or appointment.
If you have any questions about your co-pay balance, please contact our Billing Center (toll free) at 1 (866) 347-2352.
Other Health Insurance
The Department of Veterans Affairs now bills private health insurance companies for care received by their enrollees. You should bring your insurance card with you for your appointment and present it during the check-in process. What's in it for me?
Medicare/Medicaid
The Department of Veterans Affairs does not bill Medicare or Medicaid at this time. You may, however, wish to review information for veterans about the new Medicare prescription drug benefits.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.
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