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St. Cloud VA Health Care System

 

Pharmacy

The VA Pharmacy provides a wide range of medication and medical supplies for patients who are eligible for and receive VA services.

Can I get my medications at the VA?

Yes. Your VA physician will evaluate your medical condition and prescribe the medications that you need. Your prescription will be filled at the VA pharmacy. You can pick up your medications at the pharmacy or have them mailed to you. Routine refills are sent to you through the mail. If you are calling for prescription refills by mail, please call two weeks before you run out of your medication.

Each time you meet with your provider:

  • Bring a list of all medications you are currently taking. This includes medication you are receiving from the VA, prescriptions you get from another pharmacy, over the counter medications and any herbal supplements you may be taking.
  • Following your appointment, visit the Pharmacy Intake staff. This is required for you to get your prescriptions filled. You will receive important education about new prescriptions and will have the opportunity to ask questions and identify which medications you wish to receive from the VA. Inform Pharmacy staff if you do not wish to receive a medication or refill. If you need medication on the day of your visit, your prescription will be processed and available for pick-up in the central Pharmacy (Building 5.)

How do I request a prescription refill?

Please be sure to request prescription refills at least two weeks before you will need a new supply to be sure you don’t run out of your medication.

Following an appointment at which your medications are prescribed, your prescriptions are mailed to you unless you notify us otherwise. Refills are not sent automatically. It is important for you to speak with a member of our Pharmacy staff when you need medication or medical supplies provided by the Pharmacy.

  • By mail: Each time you receive a prescription, you will receive a refill request form. If this form is misplaced, you can request a refill in a letter. Mail your request at least two weeks before you will need a refill to:

Pharmacy Service (PH-119)
VA Health Care System
4801 Veterans Drive
St. Cloud, MN 56303

  • At the VA: You may visit the Pharmacy Intake staff located in the clinic area and make your request.
  • Through the VA's Web portal: www.myhealth.va.gov
  • By Telephone (using a touch-tone phone): 1 (855) 560-1724
  • By calling the Pharmacy Triage staff: (320) 255-6345
    Monday - Friday between 8 a.m. and 4:30 p.m.
  • By using the Automated Phone Service System. Call 855-560-1724 to access the system to order refills, check status of refills, and to receive refillable prescriptions by mail. To use the system you will need your SSN and your current prescription numbers.

Will the VA pharmacy fill the prescription I get from a private doctor?

If you receive care from a community provider, you should discuss your medication needs with your VA provider during your next scheduled appointment. If there is agreement about your diagnosis and the treatment needed, your VA provider may prescribe the same or similar medication. The VA Pharmacy is only authorized to fill prescriptions written by VA health care providers. You are responsible for providing the VA with all necessary records and documentation from your community provider (see below).

Pharmacy Refill Line
1 (855) 560-1724

Pharmacy Phone Line
(320) 255-6345

Information About Non-VA Prescriptions

Some patients will choose to receive medical care from both their community provider and a VA provider. This is called co-managed care.

Co-managed care policy: In order for a veteran to be considered for co-managed care, he/she must have a VA provider and be evaluated periodically.

The VA provider will decide whether co-managed care is appropriate and must be able to diagnose and treat the veteran's medical conditions.

It is the veteran's responsibility to keep the community provider apprised of his/her visits and treatment regime established with the VA provider. The veteran is responsible for obtaining and providing to the VA, all necessary records and documentation from the community provider.

Instructions on How to Request a Non-VA Prescription

To process your request for consideration of your prescription written by a community provider, you will need to submit the following information:

  1. Copy of non-VA prescription
  2. Copy of discharge summary if prescriptions are related to a recent hospitalization OR
  3. A copy of provider's progress notes and lab results from the appointment at which the non-VA prescription was written


This information should be mailed to:

Triage Clerk (PM-136A)
VA Medical Center
4801 Veterans Drive
St. Cloud, MN 56303

Fax copies of the information will be accepted at (320) 255-6416.

Please Note: It may take several days for VA staff to review the prescription and medical records from your community provider. You should make arrangements to get your medications from a community pharmacy if your provider tells you that you should start taking medication immediately.

Contact Info

Location

  • Outpatient Pharmacy
    Building 5

Contact Number(s)

  • 855-560-1724
  • 320-255-6345

Hours of Operation

  • Mon-Fri 8:00am-4:30pm