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St. Cloud VA Health Care System


Keeping Up with Your Appointments

Life Happens with man holding a smartphone

The VA has several ways you can keep up with your appointments.

Monday, May 7, 2018

Keeping Up with Your Appointments

Making appointments, and when you can’t keep them, cancelling them are important ways we work together to take care of you and fellow Veterans.

  • Keep contact information, including addresses, home & cell phone numbers and email addresses up-to-date during check-in with the clerk or at a self-service kiosk.
  • Life happens. If you can’t make an appointment that’s OK, but please let us know so we can fit another Veteran into that slot.

Here’s a quick look at the more common ways we work together to manage your appointments:


Appointment Reminder Letters

We don’t automatically schedule routine appointments, like annual exams. You have the option to schedule a future appointment during check-out or ask us to send you a letter reminding you to schedule these appointments. Once an appointment is made we send you a letter with appointment details.



Call 320-252-1670, press 2 and then select the appropriate option for the appointment type you want to make or cancel:

  • Option 2--Primary Care
  • Option 3--Mental health
  • Option 4--Surgical and Specialty Care

Automated Phone Service System

This system automatically calls to remind you of upcoming appointments.

  • You can also use it to find out the dates and times of your future appointments and to order prescription refills 24 hours a day, 7 days a week.
  • You may also cancel or request rescheduling of appointments.

To use the system, call 320-252-1670, and press option 1


MyHealtheVet (MHV) and Online Scheduling

You can use Online Scheduling in MyHealtheVet to:

  • Self-schedule primary care appointments for your assigned primary care provider.
  • View or Cancel existing primary care and mental health clinic appointments.
  • Make requests for help scheduling primary care and mental health appointments.

To use Online Scheduling, you will need a premium account. For personal assistance establishing an account, stop by the St. Cloud VA Health Hub in Bldg. 29, Room 20, during your next visit.


Secure Messaging

A feature of MyHealtheVet, secure messaging enables you to send emails to your care team, safely and securely, for non-urgent, non-emergency health related information, including requesting medical appointments. To use secure messaging, you need internet access. Go to and register as a “VA patient.” You can also stop by the Health Hub in Bldg. 29, Room 20, for assistance. 


Text Message Reminders

Our convenient text message system sends VA appointment reminders via a text message.

  • You can confirm or cancel out of an appointment with an easy text message reply.
  • Reminder messages go out seven days and two days before the appointment .
  • Veterans with multiple appointments on the same day will receive multiple reminders.
  • All appointment reminder messages contain instructions on how to end messages.
  • Text messaging rates may apply according to individual phone plans.

Veterans are automatically enrolled. If you opt out and want to restart text message appointment reminders, text “START” to a previous reminder message and service will resume, or text “START” to 909-954-0651



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