Current Operations Update (updated April 7, 2020)
Due to the COVID-19 national and state emergency declarations the St. Cloud VA HCS is implementing numerous actions to safeguard Veterans served by the St. Cloud VA, our employees and the public.
All unscheduled patients and those with flu-like symptoms are asked to call first!
If you have symptoms of fever, cough, and shortness of breath, call us at (320) 252-1670 Option 2, or, if after hours select Option 3 before visiting us. For other concerns, you may be able to access VA care from home by phone or using VA virtual care options. You can also send your care team secure message through MyHealtheVet.
Most routine services, including elective surgeries, nonessential procedures and other services are curtailed or postponed. For routine appointments, we recommend using telehealth (phone or video) for your scheduled appointment. You can also cancel and reschedule your appointment for a later date.
If you need help learning how to use or set up your device for telehealth, Connected Care apps or MyHealtheVet, call the Health Hub at 320-252-1670, Ext. 7271.
As a safety precaution, Veterans attending outpatient appointments who require personal assistance are limited to one personal escort or assistant. Please plan appropriately.
Devices and Medications
• Veterans with hearing aids or eyeglasses needing repairs may drop items off between 8 a.m. and 2 p.m. Monday-Friday at the Audiology & Optometry collection box located at the vehicle screening point in front of Bldg. 1 at the St. Cloud VA HCS, or with the parking lot screening staff members at VA Clinics in Brainerd, Alexandria and Montevideo. Please place the items into sealed envelopes, including the Veteran’s name, last 4, return address and a description of the problem inside the envelope. Items will be repaired and returned via mail. Please inform the screeners of your purpose upon arrival at the screening station.
• Veterans needing to reorder CPAP supplies and/or who have other prosthetic questions, please call (320) 255-6385.
• If you currently get your prescriptions sent to you by mail, you’ll continue to receive your refills by mail. Due to the COVID-19 pandemic, CMOP is experiencing an increase in workload. To make sure you have your medicine on time, request your refill at least 10-14 days before you’ll run out of your current prescription.
No Building Entry without Screening
In concert with CDC and MDH guidelines, the St. Cloud VA HCS is conducting screening of everyone prior to allowing entry.
Individuals arriving at VA Clinics in Alexandria, Montevideo and Brainerd will be prescreened by staff in vehicles. Upon arrival at the clinic park your vehicle and stay in the vehicle until a staff member visits with you and provides additional instructions.
Individuals arriving at the St. Cloud VA Medical Center can anticipate altered vehicle traffic patterns and roadside screening points.
• All outpatient Veteran and visitor vehicle traffic must enter the St. Cloud Medical Center campus via the Veterans Drive main entrance road. The 44th Ave. N./12th St. N. entrance is closed to all traffic.
• All arriving vehicles will be routed through a roadside checkpoint and met by a staff member. They will greet you, ask some screening questions, and guide you to the next steps of your visit. Please follow the instructions provided to you.
• After passing through the checkpoint, on weekdays all interior campus roads and parking lots are available for use. Some parking lots will not be available on weekends.
Building entry points are also limited.
Veterans attending appointments at the St. Cloud VA Medical Center should plan to enter the buildings once. Those exiting the buildings and desiring to return will undergo screening again. Everyone can enter at the following locations:
• Bldg. 1 — Main Entrance, open 6 a.m. to 6 p.m. weekdays, 8 a.m. to 6 p.m. weekends.
• Bldg. 116 — Rehabilitation Center, open 6 a.m. to 4:45 p.m., weekdays. Veterans with appointments in Bldg.116 or Bldg. 51 may use this entrance. For appointments in other locations in the medical center please use another entry point.
• Bldg. 111 — Outpatient Mental Health Clinic, open 7:30 a.m. to 4:30 p.m., weekdays. After 4:30 p.m. and weekends by appointment only. Staff & Veterans in the MH RRTP can use the entrance from 6 a.m. to 10 p.m. 7 days a week.
• Bldg. 48/49 — Entrance Pavilion, open 6 a.m. to 10 p.m., 7 days a week.
All other entryways at the facility are not available for use. Click here for helpful maps.
VA Community Living Centers (CLC), Residential Rehabilitation Treatment Program (RRTP), and the MH Acute Unit have implemented safeguards aimed at limiting COVID-19 exposure risk for patients who reside at a VA facility. To minimize the risk of exposure, no outside visitors will be permitted to see residents. In the CLC, the only exceptions will be in compassionate cases, when Veterans are in their last stages of life on hospice units. In those cases, visitors will be limited to a specific Veteran’s room only. In the MH Acute Unit, by appointment only if visitor is vital to patient’s recovery. Again, we apologize and understand the desire to visit your Veteran, and hope this situation is resolved soon.
For the latest VA updates on coronavirus and common-sense tips on preventing the spread of disease, visit https://www.publichealth.va.gov/n-coronavirus/
Events & Classes
Apr 10, 2020 2:00 PM - 4:00 PM (CST)
St. Cloud VA, 4801 Veterans Drive, Bldg. 29, Room 20E and CBOC locations
Voices for Veterans Radio Show
Apr 15, 2020 8:10 AM - 8:30 AM (CST)
WJON AM 1240
Veterans' Law Clinic
Apr 21, 2020 12:00 PM - 2:00 PM (CST)
St. Cloud VA, Bldg. 28, Room 34