Prepare for Your Visit - St. Cloud VA Health Care System
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St. Cloud VA Health Care System


Prepare for Your Visit

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

Safe care remains our goal as we attempt to continue face-to-face visits during the pandemic. We apologize for any inconvenience and greately appreciate your patience. The information below will help make your contacts with us go smoothly.

If you do not have a scheduled appointment or are experiencing flu-like symptoms, Call First.  

  • All patients with flu-like symptoms are asked to call first. These symptoms include new or worsening: cough, shortness of breath, or fever; flu-like symptoms; chills; muscle pain; sore throat; headache; new loss of taste or smell; or diarrhea.
  • If you have had a positive COVID-19 test or are awaiting test results, or if you have been in close contact with someone who has had a positive COVID-19 test or is awaiting test results call us at (320) 252-1670 Option 2, or, if after hours select Option 3 before visiting us.

Prepare for a visit: Everyone entering our facilities is screened, and vistors are limited to one escort per Veteran. Face coverings (masks) are mandatory for in-person appointments. For some needs, you may be able to get care at home by phone or video. 

  • All outpatient Veteran and visitor vehicle traffic must enter the St. Cloud Medical Center campus via the Veterans Drive main entrance road. The 44th Ave. N./12th St. N. entrance is closed to all traffic.
  • All arriving vehicles will be routed through a roadside checkpoint and met by a staff member. They will greet you, ask some screening questions, and guide you to the next steps of your visit. Please follow the instructions provided to you.
  • After passing through the checkpoint, on weekdays all interior campus roads and parking lots are available for use. Some parking lots will not be available on weekends.

There are only 4 available entrance and exit points into the campus buildings.

  • Most Veterans will use the Bldg. 1, Main Entrance, open 6 a.m. to 6 p.m. weekdays, 8 a.m. to 6 p.m. weekends.
  • Veterans with appointments in Bldg.116 may enter in Bldg. 116, Rehabilitation Center, open 6 a.m. to 4:45 p.m., weekdays. For appointments in other locations in the medical center please use another entry point.
  • 111 — Outpatient Mental Health Clinic, open 7:30 a.m. to 4:30 p.m., weekdays. After 4:30 p.m. and weekends by appointment only.
  • 48/49 — Entrance Pavilion, open 6 a.m. to 10 p.m., 7 days a week. This is primarily a staff entrance. For appointments in other locations in the medical center please use another entry point. 

Receiving Care 


  • We are pleased to meet your needs through pre-scheduled face to face appointments or we offer virtual visits (telephone and video appointments). Virtual appointments allow you to receive the care you need at home, either by phone or via video on your computer, smartphone, or tablet, for your added convenience and safety.
  • Your VA provider may recommend that you continue to postpone routine procedures. If you are a Veteran seeking medical care, please call (320) 252-1670 Option 2 before visiting to schedule appointments or to speak to a nurse, especially if you have COVID-19 related symptoms.
  • When attending a scheduled appointment, do not plan to spend more time than necessary at the medical center as waiting areas are limited. Plan to arrive at the appointment location no sooner than 10 minutes prior to the scheduled appointment time. Please avoid unnecessary movement within the medical center and depart the medical center promptly when done. 

Plan to use virtual care options first

  • For many concerns, you may be able to access VA care from home by phone or using VA virtual care options—please call first. You can also send your care team a secure message through MyHealtheVet.
  • If you need help learning how to use or set up your device for telehealth, Connected Care apps or MyHealtheVet, call the Health Hub at 320-252-1670, Ext. 7271.
  • Telephone care is available 24 hours a day when you have health care questions or need health care advice. During business hours, you can also speak with a provider by phone and get treatment for many of the same conditions as offered at the Urgent Care Clinic, co-pay free. Call 320-252-1670, and press 3, 24 hours a day.

No Walk-in services except Urgent Care

  • Walk-ins are reserved for urgent medical or psychological needs only. The Urgent Care Clinic is open 8 a.m. to 6 p.m. seven days a week. Mental Health Triage is available in Bldg. 111 from 8 a.m. to 4:30 p.m., Monday through Friday, or through the Urgent Care Clinic.
  • All other outpatient clinics, including Audiology, Optometry, Respiratory Therapy, Lab and Imaging are not taking walk-ins. The Care in the Community Department is not taking walk-ins to discuss referrals through Nov. 30, 2020. Please call 320-255-6401 for assistance. 
  • Please call (320) 252-1670 Option 2 for all appointment options.

Pharmacy is using an all mail-order system ONLY to refill prescriptions.

  • Only URGENT prescriptions may be picked up at the Outpatient Pharmacy at the Medical Center. If you feel your situation is urgent please Call First, toll-free at 855-560-1724 and press option 8.
  • Please allow 10-14 days for delivery of refills.

How to request a refill:

By phone: Make a toll-free call to 855-560-1724 to place refills.

Online: Request prescription refills online at through MyHeatheVet. You can view your prescription history and track the delivery status of your package online.

By Mail: Mail in your prescription refill slip to:

St. Cloud VA, 4801 Veterans Drive, Attn: Pharmacy, St. Cloud, MN 56303   

Additional Visitors Limited

  • As a safety precaution, Veterans attending outpatient appointments who require personal assistance are limited to one personal escort or assistant. Please plan appropriately. If additional assistance is required, please ask a staff member for assistance.

Residential Visitor Restrictions

  • VA Community Living Centers (CLC), Residential Rehabilitation Treatment Program (RRTP), and the Mental Health (MH) Acute Unit have implemented safeguards aimed at limiting COVID-19 exposure risk for patients who reside at a VA facility. To minimize the risk of exposure, no outside visitors will be permitted to see residents in the RRTP and MH Acute Unit unless a scheduled visit is made, and the visit is vital to the patient’s recovery.
  • The CLC offers window visits with residential Veterans. The process is dependent upon conditions in the CLC and adjustments are made accordingly. Please contact your residen'ts unit for current conditions. When allowed, each resident can receive up to five visitors at a time for 30 minutes every 14 days.  Visits must be scheduled in advance.  Visitors will remain outdoors with no direct contact with the resident to eliminate potential for exposure to COVID-19.  Visitors can have conversation with residents through a phone system and residents are accompanied by staff.  Visiting hours are 10 a.m. – 6 p.m. Monday through Friday and 9 a.m. – 3 p.m. on Saturday and Sunday.  For more information and to schedule a visit, please contact the resident’s CLC care unit Social Worker or Secretary to schedule a visit.
  • The CLC will allow exceptions for compassionate cases, when Veterans are in their last stages of life on hospice status. In those cases, visitors will be limited to a specific resident’s room only.

For the latest VA updates on coronavirus and common-sense tips on preventing the spread of disease, visit


Prepare for Your Visit to the VA
St. Cloud VA Health Care System

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