Protect Yourself From COVID-19: Access VA Care from Home - St. Cloud VA Health Care System
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St. Cloud VA Health Care System

 

Protect Yourself From COVID-19: Access VA Care from Home

March 31, 2020

The St. Cloud VA Health Care System is committed to providing high-quality care while keeping Veterans safe from the coronavirus (COVID-19). 

Due to COVID-19 precautionary measures and to help us address our Veterans’ most-urgent needs first, the St. Cloud VA asks that Veterans use online tools for routine or non-urgent questions. Through VA’s virtual care tools, we can use technology to make sure that our patients and staff are as safe as possible during this time.

Almost 50% of all routine patient appointments at the St. Cloud VA are currently being conducted using virtual tools.

Veterans needing help with virtual care tools or assistance with setting up a device can call the Health Hub at 320-252-1670, Ext. 7271.

Here are some examples of virtual or online tools to help Veterans get the care they need: Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting myhealth.va.gov. Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit mobile.va.gov/app/va-video-connect.

Prescription Refills – Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at mobile.va.gov/app/rx-refill. Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact a VA facility for care. Enroll at mobile.va.gov/annie.

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to their VA health care team to ask them nonurgent health questions. Register at www.myhealth.va.gov

Additionally, all unscheduled patients and those with flu-like symptoms are asked to call first! The St. Cloud VA and clinics in Alexandria, Montevideo and Brainerd are open for business, but if you do not have a scheduled appointment or have flu-like symptoms such as fever, cough and shortness of breath, call us at 320-252-1670 and select Option 2, or, if after-hours, select Option 3 before you visit the medical center or local clinic. Veterans who need to be seen for any flu-like symptoms such as fever, cough or shortness of breath are asked to call first. Veterans can also send their care team a secure message through MyHealtheVet. 

For more information about VA’s Connected Care technologies, visit connectedcare.va.gov

Current operations updates are posted at: https://www.stcloud.va.gov/ 

Everyone is encouraged to take preventative actions to avoid being exposed to the virus: 

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Follow social distancing guidelines.
  • If you have symptoms or have been exposed to someone with symptoms, or do not have a scheduled appointment, call the VA before going to the facility.